Back to Mwezini

Support

Help without hunting.

support@mwezini.com

Include your account email, device or browser, and the screen where the issue happened. Do not send emergency health information by email.

Install on iPhone or Android

Use Mwezini on iPhone today as a home-screen web app while native store releases are being prepared.

See install steps

Sign-in and password reset

Use the newest reset email only. If a link opens localhost, a preview domain, or the wrong screen, follow the recovery rail below before retrying.

Fix account access

Export or restore data

Signed-in users can export a readable JSON backup, restore it on another device, delete local data, delete cloud data, or delete the account.

Read privacy details

Trial and billing

Subscriptions and billing are handled through Stripe. Plus and Care Circle start with a seven-day trial, then Stripe manages cancellation or plan changes before billing starts.

Read terms

Use Mwezini on iPhone today

The live PWA is the fastest phone-ready version while Android and iOS store releases move through their native review paths. It keeps the same private account, reset, export, delete, and trial flows as the website.

Open installable appReview privacy controls
  1. 01Open mwezini.com/app in Safari on iPhone, or Chrome on Android.
  2. 02On iPhone, tap Share, then Add to Home Screen.
  3. 03On Android, tap Install app or Add to Home screen when prompted.
  4. 04Open Mwezini from the home-screen icon and sign in before relying on sync.

Reset link recovery rail

Reset link not working?

Mwezini password resets do not need the old password. The email link should return to Mwezini, create a short-lived recovery session, and show the new-password form.

Open reset screenEmail support
  1. 01Open the newest reset email only. Every new reset request can make older emails stale.
  2. 02Stay in the same browser. Start reset from Mwezini, then open the email link there.
  3. 03If the email opens localhost, stop using that link and request a fresh one after production redirects are fixed.
  4. 04The correct address should start with https://mwezini.com/auth/confirm and land on /app?reset=1.

Privacy promise

Mwezini does not sell health data. Sync is optional, AI insights are user-triggered, and privacy tools stay visible in the app. Delete data or account controls stay in the app privacy area beside export and restore actions.

Health and safety

Mwezini is not a medical device. Predictions are estimates and are not medical advice, diagnosis, contraception, fertility treatment, or emergency guidance.

  • Sudden, severe, or unusual pain
  • Very heavy bleeding or faintness
  • Possible pregnancy concerns
  • Symptoms that feel urgent, unsafe, or worrying